Post by sorkarhira on Nov 2, 2024 20:32:38 GMT -8
No matter how great the service or product someone offers, customers will not stay with a company if their customer support team is not that good. People like to have their questions and problems resolved quickly.
That's why companies around the world now devote a significant portion of their budget to customer support. There are now all sorts of digital tools that make this job easier. Live chats are a great example of this.
ManyChat is a popular option online. It offers businesses a great way to connect with customers . It has great integrations, is easy to use, and offers a live chat with automated responses and a clear action bar.
Despite this, this website development service platform is not perfect. Many reviews say that the software support service is not that good and the solution itself has some bugs .
Are you looking for ManyChat alternatives to try in 2024? You've come to the right page.
Here you will read about the nine best online chat platforms. All of these are great options, so feel free to try any of them.
9 Best ManyChat Live Chat Alternatives
It's time to talk about all the ManyChat alternatives we'll be covering today. While the options below are great for the job, be sure to choose one that actually speaks to you . We've included a quick overview of each software.
1. Chatway
ManyChat Alternatives
Key findings
Optimized communication
Mobile application compatible with Android and iOS
Peculiarities of team collaboration
Multilingual support
Optimized Chatbot
Works with Facebook Messenger, email and more.
4.5 / 5 on G2
Chatway is the first of all the ManyChat alternatives we will look at today. The idea behind this software is to offer your customer support team everything they need to solve your customers' problems. This includes team collaboration features.
Here you have access to personal notes and reminders for your team. Additionally, users can assign tasks to specific people within the company.
Now, when it comes to live chats, you can use canned responses, multilingual support, and customer profiles to get more information about your customers.
Prices
For free
Pro - $9/agent monthly
2. Zendesk
Key findings
Artificial Intelligence Services
Free Trial Demo
Live Chat Personalization
Supports WhatsApp, Facebook, Slack and more.
Centralized workforce
ticketing systems
4.5 / 5 on G2
On this page, you will see that many platforms are trying to make customer support easier for agents using artificial intelligence. Zendesk is one of them. This is done to leave repetitive tasks to AI so that your customers can focus on more complex issues.
Zendesk helps you offer personalized conversations across WhatsApp, Facebook Messenger, Slack, and more. Here, you have a centralized workforce where you can manage all your customers. It also has a basic ticketing system and AI suggestions based on customer context.
Prices
Lux Team – $55/agent per month
Growth Suite – $89 per agent per month
Professional Suite – $115 per agent per month
Lux Enterprise – Custom
3. Fresh chat
ManyChat Alternatives
Key findings
Advanced ticketing system
Knowledge Base
Chatbots powered by artificial intelligence
Customer Behavior Reports
Supports WhatsApp, Facebook Messenger, Apple Business Chat and LINE.
Targeted messages
4.5 / 5 on G2
If you're looking for an all-in-one customer support platform, try Freshchat. It uses AI-powered bots. Like others on the list, it helps agents deliver personalized experiences by giving them context about the customer up front.
Freshchat agents are required to use a real-time dashboard to read team reports on the customers the company is currently working with. It offers multilingual support, targeted messages, and web widgets.
Prices
For free
Growth - $19 per agent per month
Pro – $49 per agent per month
Enterprise - $79 per agent per month
4. Live chat
Key findings
AI Assistant
Preset messages for chat widgets
Over 200 integrations including Shopify and BigCommerce
Reply to suggestions
Chat overview
Available via multiple communication channels
4.5 / 5 on G2
LiveChat is one of the most popular options on the list, and reviews for it are high. It also allows you to proactively engage customers based on reports you receive from other employees. Plus, it includes over 200 integrations.
The AI-powered software assistant summarizes the chat after you finish the conversation. It also offers text enhancements and recommendations across multiple channels.
Prices
Starter - $20 per person per month
Team - $41 USD per person per month
Business - $59 per person per month
Enterprise - Custom
5. Tidio
Key findings
User tracker
Ticker filtering and prioritization
Analytics
120+ integrations
Centralized mailbox for multiple channels
Compatibility between devices
4.5 / 5 on G2
Customers often get confused when they research information. Tidio because it offers different programs. One of them is the Lyro AI chatbot, live chat services, and more. Its other features include customer behavior tracking, ticker filtering, and deep analytics.
If you need one inbox for multiple channels and have the budget to use all the features Tidio offers, it's worth giving it a try.
ManyChat Alternatives
Prices
For free
Starter – $29/month.
Growth - $59/month.
Tidio+ – $749/month
6. Gorgias
Key findings
100+ integrations
Customer data
AI assistant with your brand's voice
Answering machines
Live statistics
Audience segmentation
4.5 / 5 on G2
Similar to Tidio, Gorgias offers various features but has a unique ticket structure . Here, you only pay for what you need. This software has over 100 integrations and provides you with a centralized inbox for all your conversations.
Gorgias focuses on studying your customers and comparing their behavior with chat analytics. This way, it provides you with actionable statistics and reports on the performance of your support team. You can also conduct customer satisfaction surveys.
Prices
Gorgias' pricing structure is different from other platforms. Here you are billed monthly for all the tickets you receive. The idea is to pay only for what you need.
That's why companies around the world now devote a significant portion of their budget to customer support. There are now all sorts of digital tools that make this job easier. Live chats are a great example of this.
ManyChat is a popular option online. It offers businesses a great way to connect with customers . It has great integrations, is easy to use, and offers a live chat with automated responses and a clear action bar.
Despite this, this website development service platform is not perfect. Many reviews say that the software support service is not that good and the solution itself has some bugs .
Are you looking for ManyChat alternatives to try in 2024? You've come to the right page.
Here you will read about the nine best online chat platforms. All of these are great options, so feel free to try any of them.
9 Best ManyChat Live Chat Alternatives
It's time to talk about all the ManyChat alternatives we'll be covering today. While the options below are great for the job, be sure to choose one that actually speaks to you . We've included a quick overview of each software.
1. Chatway
ManyChat Alternatives
Key findings
Optimized communication
Mobile application compatible with Android and iOS
Peculiarities of team collaboration
Multilingual support
Optimized Chatbot
Works with Facebook Messenger, email and more.
4.5 / 5 on G2
Chatway is the first of all the ManyChat alternatives we will look at today. The idea behind this software is to offer your customer support team everything they need to solve your customers' problems. This includes team collaboration features.
Here you have access to personal notes and reminders for your team. Additionally, users can assign tasks to specific people within the company.
Now, when it comes to live chats, you can use canned responses, multilingual support, and customer profiles to get more information about your customers.
Prices
For free
Pro - $9/agent monthly
2. Zendesk
Key findings
Artificial Intelligence Services
Free Trial Demo
Live Chat Personalization
Supports WhatsApp, Facebook, Slack and more.
Centralized workforce
ticketing systems
4.5 / 5 on G2
On this page, you will see that many platforms are trying to make customer support easier for agents using artificial intelligence. Zendesk is one of them. This is done to leave repetitive tasks to AI so that your customers can focus on more complex issues.
Zendesk helps you offer personalized conversations across WhatsApp, Facebook Messenger, Slack, and more. Here, you have a centralized workforce where you can manage all your customers. It also has a basic ticketing system and AI suggestions based on customer context.
Prices
Lux Team – $55/agent per month
Growth Suite – $89 per agent per month
Professional Suite – $115 per agent per month
Lux Enterprise – Custom
3. Fresh chat
ManyChat Alternatives
Key findings
Advanced ticketing system
Knowledge Base
Chatbots powered by artificial intelligence
Customer Behavior Reports
Supports WhatsApp, Facebook Messenger, Apple Business Chat and LINE.
Targeted messages
4.5 / 5 on G2
If you're looking for an all-in-one customer support platform, try Freshchat. It uses AI-powered bots. Like others on the list, it helps agents deliver personalized experiences by giving them context about the customer up front.
Freshchat agents are required to use a real-time dashboard to read team reports on the customers the company is currently working with. It offers multilingual support, targeted messages, and web widgets.
Prices
For free
Growth - $19 per agent per month
Pro – $49 per agent per month
Enterprise - $79 per agent per month
4. Live chat
Key findings
AI Assistant
Preset messages for chat widgets
Over 200 integrations including Shopify and BigCommerce
Reply to suggestions
Chat overview
Available via multiple communication channels
4.5 / 5 on G2
LiveChat is one of the most popular options on the list, and reviews for it are high. It also allows you to proactively engage customers based on reports you receive from other employees. Plus, it includes over 200 integrations.
The AI-powered software assistant summarizes the chat after you finish the conversation. It also offers text enhancements and recommendations across multiple channels.
Prices
Starter - $20 per person per month
Team - $41 USD per person per month
Business - $59 per person per month
Enterprise - Custom
5. Tidio
Key findings
User tracker
Ticker filtering and prioritization
Analytics
120+ integrations
Centralized mailbox for multiple channels
Compatibility between devices
4.5 / 5 on G2
Customers often get confused when they research information. Tidio because it offers different programs. One of them is the Lyro AI chatbot, live chat services, and more. Its other features include customer behavior tracking, ticker filtering, and deep analytics.
If you need one inbox for multiple channels and have the budget to use all the features Tidio offers, it's worth giving it a try.
ManyChat Alternatives
Prices
For free
Starter – $29/month.
Growth - $59/month.
Tidio+ – $749/month
6. Gorgias
Key findings
100+ integrations
Customer data
AI assistant with your brand's voice
Answering machines
Live statistics
Audience segmentation
4.5 / 5 on G2
Similar to Tidio, Gorgias offers various features but has a unique ticket structure . Here, you only pay for what you need. This software has over 100 integrations and provides you with a centralized inbox for all your conversations.
Gorgias focuses on studying your customers and comparing their behavior with chat analytics. This way, it provides you with actionable statistics and reports on the performance of your support team. You can also conduct customer satisfaction surveys.
Prices
Gorgias' pricing structure is different from other platforms. Here you are billed monthly for all the tickets you receive. The idea is to pay only for what you need.